Metering Coordination and Reconnections in Sydney

Reconnecting supply in NSW involves work at the service fuse, meter, or pole-top connection - all of which are network-side infrastructure. Under the NSW Electricity Supply Act 1995 and the ASP Scheme, only a Level 2 Accredited Service Provider is authorised to carry out live disconnection and reconnection at the network level. Turning off a circuit breaker inside your property is not a disconnection in this sense. We hold Level 2 ASP Licence 6855 and Contractors Licence 493243C.

Most reconnections are completed the same day or next day for in-hours work, provided there are no outstanding compliance issues on the property. Reconnections after a defect-related disconnection may require rectification work before supply is restored. After-hours reconnections are possible but attract higher distributor fees. We advise on timing when you call.

The property owner pays the distributor's network service fee. We pass this through at cost - we do not mark up Ausgrid or Endeavour Energy charges. The distributor's fee covers their administrative and network coordination costs for the reconnection. The ASP's separate labour charge covers the physical attendance and any meter or service fuse work carried out at your property.

No. A planned supply disconnection at the network level requires a Level 2 ASP to lodge a disconnection request with your distributor and carry out the physical work. You cannot arrange this directly with Ausgrid or Endeavour Energy as a property owner. We coordinate planned disconnections for renovations, demolitions, and safety works. We work around your builder's programme as closely as the distributor's scheduling allows.

Switching off your main switch isolates the consumer side of your installation - everything from the main switch through your switchboard and circuits. It does not disconnect the live conductors on the network side of the meter. A formal supply disconnection involves a Level 2 ASP physically isolating the service at the service fuse or pole top, in coordination with the distributor. This is necessary for major switchboard replacements, demolitions, or any work that puts tradespeople close to the network-side conductors.

Relocating a meter requires a Level 2 ASP to carry out the physical work and a network application to your distributor. The new location must comply with height requirements (typically 600mm to 1800mm from finished floor level under the NSW Service and Installation Rules) and clearance requirements around the enclosure. We assess the proposed new location, submit the application, carry out the move, and issue the CCEW on completion.

If your supply was disconnected by Ausgrid or Endeavour Energy - whether for a defect, a safety concern, or a billing issue - reconnection requires both the underlying issue to be resolved and a Level 2 ASP to coordinate and carry out the physical reconnection. If the disconnection was due to a defect, the defect must be rectified and a CCEW issued before the distributor will authorise restoration. We can assess the situation, carry out any required rectification, and coordinate reconnection in a single engagement.